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Shipping, Tax & Product Return Info.

Online/catalog customers and Preferred Customers in the contiguous United States receive free shipping on orders of $100 or more. Orders less than $100 ship for a flat rate of $9.99.

AMSOIL has partnered with Carlile Logistics to provide warehousing, distribution and other order fulfillment services for AMSOIL product orders in Alaska. For all shipments to Alaska add 7.5 percent to the total product cost for extra freight expenses. Freight charges will not be calculated or included in order totals when orders are placed online or by telephone due to the number of shipping options and complexity of freight rates within Alaska. Appropriate charges will be determined and applied when orders are shipped. Available services include the following:

Pickup AMSOIL products can be picked up at the Carlile warehouse in Anchorage. Other than the 7.5 percent Alaska Freight Surcharge, no additional freight charges apply.

Deliver & Hold for Pickup — AMSOIL products can be shipped from the main Carlile warehouse in Anchorage to terminals in other cities and held for pickup by AMSOIL customers. The following rates and conditions apply.

50 lbs. and under 51 to 350 lbs. Over 351 lbs.
TO:
Kenai* $47.06 $81.62 23¢ per lb.
Fairbanks $47.06 $87.70 26¢ per lb.
Prudhoe Bay $82.11 $161.62 69¢ per lb.
Seward* $47.06 $71.69 23¢ per lb.
  • Rates do not include fuel surcharge. Go to www.carlile.biz for current fuel surcharges.
  • Orders must be picked up within two days of arriving on location. Orders not picked up will be returned to Anchorage and returned into inventory, less the shipping charge and 20 percent restock fee.

* Products picked up in Kenai, Kodiak and Seward are subject to local sales taxes.

Normal Ground Shipping is available to the following cities at the standard, published freight and handling rates:

• Anchor Point • Eielson AFB • Homer • Nikiski • Soldotna • Anchorage • Elmendorf AFB • Hope
• Nikolaevsk • Sterling • Chugiak • Fairbanks • Indian • Ninilchik • Wasilla • Clam Gulch
• Fort Richardson • Kasilof • North Pole • Cooper Landing • Fort Wainwright • Kenai • Palmer
• Eagle River • Girdwood • Moose Pass • Seward

Normal Ground Shipping Rates

Weight
Cost
Weight
Cost
under 3 lbs.
$8.10
60 to 99.9 lbs.
37¢ per lb.
3 to 6.9 lbs.
$8.65
100 to 249.9 lbs.
34¢ per lb.
7 to 13.9 lbs.
$9.10
250 to 499.9 lbs.
30¢ per lb.
14 to 21.9 lbs.
$9.85
500 to 1,000lbs.
22¢ per lb.
22 to 39.9 lbs.
47¢ per lb.
Over 1,000 lbs.
18¢ per lb.
40 to 59.9 lbs.
38¢ per lb.
     

Special arrangements can also be made through the United States Postal Service (USPS) or Carlile for orders being shipped to remote areas of Alaska. Carlile has the authority to ship restricted or hazardous materials but additional charges may apply Actual freight costs will be charged on all orders requiring special arrangements or handling. Contact Carlile for freight quotes at 800-478-1853 or [email protected].

Carlile Warehouse and Terminal Locations & Contact Information

Carlile — Anchorage Warehouse
1824 Ship Ave.
Anchorage, AK 99501

CUSTOMER SERVICE
907-771-3352
888-399-3290
[email protected]

FREIGHT RATES, QUOTES AND QUESTIONS
800-478-1853
[email protected]

Business hours are Monday Friday, 8:00am to 5:00pm

Carlile — Fairbanks Terminal
900 Aurora Drive
Fairbanks, AK 99701
Phone #907-451-7155
Hours: 8 a.m. to 5 p.m.

Carlile — Kenai Terminal
1216 Bridge Access Road
Kenai, AK 99611
Phone #907-283-2884
Hours: 8 a.m. to 5 p.m.

Carlile — Kodiak Terminal
420 Marine Way
Kodiak, AK 99615
Phone #907-486-4227
Hours: 8 a.m. to 5 p.m.

Carlile — Seward Terminal
1101 Port Ave
Seward, AK 99664
Phone #907-224-5413
Hours: 8 a.m. to 5 p.m.

Carlile — Prudhoe Bay Terminal
Deadhorse Airport
Prudhoe Bay, AK 99734
Phone #907-659-2398
Hours: 8 a.m. to 5 p.m

Prices subject to change without notice.

AMSOIL products are available through Independent AMSOIL Dealers and select retailers. To purchase in Hawaii, check your local Yellow Pages or find your nearest AMSOIL Dealer using the online Dealer locator.

Hawaiian orders are shipped from the Portland, Ore. Or Superior, Wis. Distribution Centers. Orders are shipped using the most cost-effective method and charged actual freight costs. Shipping charges will be applied at the time the order is shipped. The actual cost of taxes and shipping may vary from the amount calculated in the online store due to county or municipal taxes or special shipping costs.

Small-parcel shipments are typically shipped via USPS Flat Rate Boxes. Contact the USPS for current package options and rates. Medium Flat Rate Boxes typically hold up to four quarts or a one-gallon bottle. Large Flat Rate Boxes typically hold up to six quarts or one gallon and three quarts.  Contact the AMSOIL Distribution Center in Portland, Ore. with specific product and packaging questions.

*Orders containing only clothing and promotional materials totaling less than $20 are subject to $10 freight and handling at the time of shipment.

Note:
  • Postal mail accepted addresses or PO Boxes are necessary for delivery through the US Post Office.
  • Aerosol spray cans and fuel additives can only be shipped via SURFACE ONLY parcel post and can take up to 6 weeks to deliver. Click here for list of these restricted items.
  • Orders coming from more than one DC will incur separate actual freight charges. Please take the time to review the order for indicated Superior Only items.

Contact the Portland, Ore. Distribution Center to arrange surface transportation for large orders or orders with restricted items.

Prices subject to change without notice.

Online/catalog customers and Preferred Customers in Canada receive free shipping on orders of $130 or more. Orders less than $130 ship for a flat rate of $12.99.

Orders weighing less than 250 lbs. and shipping to a minority of outlying areas are subject to additional interline freight fees. Interline fees are not applied to orders weighing 250 lbs. or more. Click here for Canadian interline freight rates.

AMSOIL INC. ships orders to APO and FPO Military Post Boxes for customers’ personal use only. All APO/FPO orders are shipped from the AMSOIL Distribution Center in Superior, Wis. Orders are shipped using U.S. Mail Parcel Post and orders will be charged actual freight costs, which will be charged at the time the order is shipped. Exceptions to this are U.S. Catalog orders over $100, which ship for free.

The USPS will not accept AMSOIL fuel additives or aerosol containers for shipment. Click here for a list of these restricted items.

Delays and Special Circumstances when Shipping to APO/FPO Addresses
Due to the challenging nature of distributing packages to these addresses, delays beyond the control of AMSOIL INC. may be experienced. Delays can be expected from time-to-time due to airline and customs inspections. AMSOIL makes every attempt to ship and track these orders to its military customers. However, once APO/FPO orders have been tendered for shipment to the USPS, AMSOIL loses control of routing and may or may not be notified of damages or non-deliveries. Customs may refuse and/or destroy shipments at their discretion.

AMSOIL CANNOT BE HELD RESPONSIBLE FOR THESE DECISIONS AND CANNOT REPLACE DESTROYED ORDERS.

Prices subject to change without notice.

More than 99 percent of orders placed by 5 p.m. Central time, Monday through Friday are processed and shipped within 24 hours* and arrive within three days via ground delivery.

Orders placed on weekends or major holidays are processed and shipped within three business days. Major holidays include New Year's Day (observed), Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day (observed).

Free standard ground shipping on orders of $100 ($130 Canada) or more is valid only for online/catalog retail orders shipped to a valid address in the United States (excluding Alaska and Hawaii) and in Canada, including APO and FPO military post boxes. AMSOIL does not ship to PO Boxes. The $100/$130 threshold does not include taxes, fees or other charges. AMSOIL reserves the right to cancel any order due to unauthorized, altered or ineligible use of this offer and to modify or cancel this offer at any time. No price adjustments will be provided on previous purchases.

Online/catalog retail orders less than $100 in the contiguous U.S. are subject to a flat $9.99 freight charge.
Online/catalog retail orders less than $130 in Canada are subject to a flat $12.99 freight charge.

*Orders containing only clothing and promotional materials totaling less than $20 are subject to $5 freight and handling at the time of shipment.

Note:
  • AMSOIL products cannot be shipped outside the U.S. and Canada. See www.amsoil.com/international to purchase AMSOIL products outside the U.S. and Canada.
  • AMSOIL products cannot be shipped to post office boxes.
  • Aerosol spray cans, fuel additives and Engine and Transmission Flush cannot be shipped via air freight or parcel post. Click here for list of these restricted items.

In-stock items are typically delivered within two-three business days.

Expedited shipping options are available by telephone at 800-956-5695 M-F between 7 a.m. and 5 p.m. Central time.

AMSOIL retail accounts receive free standard ground shipping on orders of $400 or more in AMSOIL products. If the order total is less than $400, a flat shipping rate of $13.99 applies. Login to your account for full shipping and handling terms and conditions.

Log into your account for full shipping and handling terms and conditions.

AMSOIL commercial accounts receive free standard ground shipping on orders of $400 or more in AMSOIL products. If the order total is less than $400, a flat shipping rate of $13.99 applies.

Log into your account for full shipping and handling terms and conditions.

Because AMSOIL has Dealers in every U.S. state and Canadian province, we are required to collect sales tax on all orders shipped to states and provinces that have applicable sales tax requirements.  AMSOIL INC. has an established sales tax rate for all states and provinces. 

Since AMSOIL is sometimes required to collect city, county and other taxes, the tax rate AMSOIL charges may be higher than just your sales tax.  AMSOIL also collects any additional taxes on lubricating products required by certain states and provinces.

Note: Freight charges, when shipped by common carrier, are exempt from sales tax in the following states: Colorado, Florida, Idaho, Iowa, Massachusetts, Oklahoma, Utah and Wyoming.

Prices and availability of products are subject to change without notice. Errors will be corrected where discovered and AMSOIL reserves the right to revoke any offer or price inadvertently published due to error or omission.

RETURN/EXCHANGE POLICY GUIDELINES

  • Online/catalog customers, Preferred Customers, commercial accounts and retail accounts may return unopened and currently marketed products in resalable condition within thirty (30) days of purchase for a refund of 100% of the purchase price and sales tax, minus freight charges.
  • Dealers and customers may exchange unopened, currently marketed and resalable products within ninety (90) days of purchase without incurring a restocking fee. Products exchanged must be of equal or lesser value than those returned. No exchange shall involve cash refunds or account credits.
  • Special-order items cannot be returned or exchanged at any time.
  • Products must be returned to an AMSOIL distribution center at the customer’s expense. Items stocked only at the Superior, Wis. location, such as literature and filters, must be returned to the Superior distribution center.
  • Customers who ship products ineligible for exchange to an AMSOIL distribution center will be contacted for the disposition of said products. In such cases, the customer is also responsible for return freight costs.
  • The AMSOIL Distribution Center manager shall determine the current marketability of returned products.

CLOTHING RETURNS

  • Customers that would like to return or exchange their clothing purchase can return the item, in its original condition, within 30 days for an exchange or a refund.
  • Return freight charges are the customer’s responsibility unless the return is due to a manufacture’s defect, in which case AMSOIL will reimburse the freight charges after inspection.
  • Returns are not accepted based on improper care (failure to follow washing instructions) or due to normal wear and tear.
  • Must be currently marketed products in resalable condition.

Clothing items delivered in the U.S.A. may be returned to:

AMSOIL INC.
Attn: Literature Dept.
1101 Susquehanna Ave.
Superior, WI 54880

Clothing items delivered in Canada may be returned to the distribution center they were shipped from.

Include a copy of the invoice or a detailed note with your name, account number, order number and explanation of the return/exchange. A refund will be issued back to the original form of payment used for the order. If the order was prepaid by credit card, the card will be reimbursed.

Orders placed by Dealers, Preferred Customers, retail accounts and commercial accounts may be picked up at an AMSOIL Distribution Center. Please allow two hours for processing prior to arrival. You will receive an email notification when your order is ready for pickup.

The AMSOIL Online Store is available only for U.S. and Canada customers at this time.

International Sales inquiries should be directed to https://www.amsoil.com/international/

Prices and availability of products are subject to change without notice. Errors will be corrected where discovered and AMSOIL reserves the right to revoke any offer or price inadvertently published due to error or omission.